FAQ

Creating an account is fast. Click “Sign Up,” enter your name, email, date of birth, and a secure password, and confirm you are of legal gambling age in your jurisdiction. You may be asked to verify your email before playing. Keep your details accurate—name and address must match any documents you submit later for verification.If you already have an account, use “Log In.” If you forget your password, use the “Forgot Password” link to reset it. For any problems during sign-up, open live chat or email support@scarletsands.com.

Scarlet Sands offers an Extra 100% Welcome Drop and a First Purchase Match of 100%, plus daily login bonuses. To claim welcome offers, register and follow the promotion’s claiming steps—this may include making your first deposit and entering a bonus code when required. Read the specific terms for minimum deposit, wagering requirements, eligible games, and expiry.Promotions vary by market and may have a maximum bet limit while the bonus is active. Always check the full terms on the promotions page or contact support before claiming.

The $2 no deposit bonus may be credited automatically to eligible new accounts or require a promo code during registration. Eligibility can depend on location and verification status. Check the current promotions listing or contact support@scarletsands.com or live chat if the credit doesn’t appear after signing up. Terms like wagering requirements and eligible games will apply.

Scarlet Sands accepts MasterCard and Visa for deposits and operates in US dollars (USD). Deposits by card are typically instant. Withdrawal options and processing times vary by method and may require verification first. Expect typical card withdrawal times of 1–7 business days after approval, though timing depends on your bank and card issuer.Transaction limits, fees, and processing windows are listed in your account cashier and in the terms. If you need a faster payout option, check the cashier for alternate methods and their availability in your state.

Wagering, or playthrough, is how many times you must wager a bonus before you can withdraw bonus-related winnings. For example, a $100 bonus with a 20x wagering requirement means you must wager $2,000 before cashing out bonus-derived funds. Different games contribute differently toward wagering requirements—slots usually contribute 100%, table games often contribute less.Always read the bonus terms for exact wagering multipliers, game weightings, maximum bet limits, and expiry periods.

Yes. The site is optimized for mobile browsers on iOS and Android, so you can play slots, table games, and manage your account from most smartphones and tablets. Performance and layout adapt to screen size for easy navigation. If Scarlet Sands offers a dedicated app in your region, it will be listed on the site—check the promotions or help pages for app availability.

Games include online slots, blackjack, roulette, poker, craps, and live dealer titles. Software providers listed for Scarlet Sands include Netgame and Novomatic, so expect a mix of classic and modern slot titles along with table games. Game availability can vary by jurisdiction, and new titles may be added regularly.

Scarlet Sands states its commitment to operating under applicable licensing and regulation. For specific license details, regulatory authority, and audited fairness reports, check the site footer or the terms and conditions. Fair play is commonly supported by certified random number generator (RNG) systems and independent testing—look for those audit statements on the site.

To complete KYC checks, you may need to submit a government-issued photo ID (passport, driver’s license), proof of address (utility bill or bank statement dated within the last 90 days), and, for large withdrawals, proof of payment method or source of funds. Verification speeds up withdrawals and is required for regulatory compliance. Provide clear, legible documents and follow any upload instructions for faster review.

If you encounter errors, try clearing your browser cache, updating to the latest browser version, or switching devices. Disable browser extensions that block scripts and ensure cookies are enabled. If a game freezes, refresh the page or relaunch the game. For persistent issues, capture a screenshot and contact live chat or email support@scarletsands.com with account details and a description of the problem.

Scarlet Sands supports responsible play with tools such as deposit limits, session time reminders, self-exclusion, and cooling-off periods where available. You can set limits in your account settings or ask support to apply them. If gambling is causing harm, contact the National Council on Problem Gambling at 1-800-522-4700 or visit ncpgambling.org for confidential help and local resources.

Live chat is available for fast assistance during posted hours, and email support@scarletsands.com is available for more detailed requests. For account or payment issues, include your account email, a brief description, and screenshots if applicable to speed up resolution. Expect immediate responses via live chat and typical email replies within 24–48 hours depending on volume.